Refund & Cancellation Policy – SinghXpress

Effective Date: October 26, 2025

SinghXpress, a brand of Singh International Xpress, is committed to providing transparent and reliable courier services. This policy outlines the rules governing cancellations, refunds, returns, and claims.

1. Order Cancellation

Orders may be cancelled only under the following conditions:

• Before pickup is scheduled or initiated
• Before the shipment is handed over or enters the logistics network

Some courier partners may have stricter cancellation policies. Customers are responsible for reviewing service conditions before booking.

2. Non-Refundable Situations

No refund shall be provided in the following cases:

• Shipment already picked up or in transit
• Delay due to airline, customs, weather, or operational issues
• Incorrect address, phone number, or consignee details
• Refusal by receiver or non-payment of duties
• Improper packaging or prohibited items
• Weight or dimension mismatch declared by customer
• Shipment held, seized, or delayed by customs authorities

3. Refund Process

Eligible refunds (only for valid cancellations before pickup) will be processed as follows:

• Processed within 1–3 business days after approval
• Refunded to original payment method
• Any gateway, convenience, or service charges may be deducted

Refund timelines may vary depending on bank/payment provider processing time.

4. Returns (RTO – Return to Origin)

If a shipment is undeliverable due to any reason, it may be returned to origin (RTO).

Original shipping charges are non-refundable in all RTO cases.

5. Claims for Loss or Damage

Claims must be submitted within:

• 7 days for loss or non-delivery
• 7 days for damage complaints

Claims must include valid proof such as invoice, packaging images, and shipment details.

Uninsured shipments are carried strictly at owner’s risk.

6. No Compensation Cases

No claims or compensation shall be applicable for:

• Delivery delays or service interruptions
• Partial loss or internal damage
• Fragile or perishable items
• Customs inspection, seizure, or government action
• Last-mile delivery issues (non-contact delivery, safe drop)

7. Fraud & Misuse

SinghXpress reserves the right to reject refunds or claims in case of suspected fraud, misuse, or false information.

Chargebacks without valid reason will be legally challenged.

8. Account Closure

Customers may request account closure by contacting support.

Any refundable balance will be processed within 7–15 business days after adjusting pending dues.

9. Policy Acceptance

By booking a shipment, you acknowledge and accept this Refund & Cancellation Policy.

10. Contact Information