Privacy Policy – SinghXpress
Effective Date: October 26, 2025
Welcome to SinghXpress, the trusted brand of Singh International Xpress. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website (www.singhxpress.com) or services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
- Personal Information: Name, email, phone number, address, and shipment-related details.
- Device & Usage Information: IP address, browser type, operating system, and usage behavior.
- Marketing Consent: With your permission, we may send promotional messages and offers.
2. How We Use Your Information
- To process shipments, bookings, and returns
- To provide customer support and service updates
- To improve website performance and security
- To send marketing communications (only if opted-in)
3. Consent
Providing personal information implies your consent for its intended use.
Explicit consent will be taken for marketing or secondary purposes.
You may withdraw your consent at any time.
4. Sharing & Disclosure
- With courier partners for shipment execution
- With payment gateways for secure processing
- When required by law or legal authorities
- During mergers, acquisitions, or business restructuring
5. Payment Security
Payments are securely processed through Razorpay and Cashfree in compliance with PCI-DSS standards.
For more information:
6. Third-Party Services
Third-party providers operate under their own privacy policies. SinghXpress is not responsible for their data practices.
7. Data Security
We use industry-standard safeguards to protect your personal information.
We reserve the right to monitor activity to prevent fraud, unauthorized access, or misuse.
8. Cookies
Cookies are used to improve user experience and maintain sessions.
They do not personally identify users outside our platform.
9. Age of Consent
By using this website, you confirm that you meet the legal age requirement or have parental consent.
10. Tracking & Analytics
We may use basic analytics tools to improve website performance.
Collected data is aggregated and does not personally identify users.
We do not use third-party advertising trackers.
11. Changes to This Policy
This Privacy Policy may be updated periodically.
Changes become effective immediately upon posting.
12. Data Retention
We retain personal data only as long as necessary for operational, legal, and compliance purposes.
Shipment records may be retained for taxation, legal, and regulatory requirements.
Data is securely deleted or anonymized when no longer required.
13. Your Rights
- Access your personal data
- Request correction of inaccurate data
- Request deletion (subject to legal obligations)
- Withdraw consent for marketing
14. International Data Transfers
Your data may be transferred outside India for shipment processing.
By using our services, you consent to such transfers.
15. Communication Consent
By using our services, you agree to receive communication via phone, SMS, email, or WhatsApp for shipment updates and support.
Standard messaging charges may apply.
16. Contact Information
Privacy Officer – SinghXpress
Email: support@singhxpress.com
Phone: +91 9646555322 | +91 7986701081
Address: 398, East Mohan Nagar, Near Gupta Bakery,
Sultanwind Road, Amritsar – 143001, Punjab, India