Terms & Conditions – SinghXpress Courier Services

Effective Date: July 3, 2025

SinghXpress, a brand of Singh International Xpress, provides domestic and international courier and logistics services. By booking a shipment or using our services, you agree to the following legally binding Terms & Conditions.

1. Governing Law & Jurisdiction

All disputes shall be governed by the laws of India. Exclusive jurisdiction shall be Amritsar Court, Punjab, India.

2. Prohibited & Restricted Items

• Cash, gold, silver, jewellery
• Explosives, flammable liquids, chemicals
• Drugs, narcotics, weapons
• Hazardous or restricted goods under Indian or destination country law
• Undeclared lithium batteries

3. Packaging Responsibility

The sender is responsible for proper and secure packaging. SinghXpress is not liable for internal damage, leakage, or breakage due to improper packing.

4. Weight & Shipping Charges

Shipping charges are calculated based on actual weight or volumetric weight (Length × Breadth × Height ÷ 5000), whichever is higher.

If weight or dimensions are under-declared, additional charges must be paid before delivery.

5. Delivery Timelines

Delivery timelines are estimated and not guaranteed. Delays due to customs clearance, airline schedules, weather conditions, strikes, or government restrictions are beyond our control.

6. Customs, Duties & Taxes

The receiver is responsible for customs clearance, duties, taxes, and penalties. SinghXpress is not responsible for customs inspection, seizure, or government actions.

7. Returns (RTO) & Undeliverable Shipments

If a shipment is refused, unclaimed, incorrectly addressed, or customs duties remain unpaid, return shipping charges will apply. Original freight charges are non-refundable.

8. Insurance

Insurance coverage is optional. Uninsured shipments travel strictly at sender’s risk.

9. Limitation of Liability – International Shipments

Compensation is applicable only in case of confirmed total loss of the shipment during transit.

No compensation shall be provided for:

• Delay in delivery
• Partial loss of contents
• Fragile damage or internal breakage
• Leakage or spoilage of perishable goods
• Customs inspection, seizure, or government action
• Incorrect or incomplete address provided by sender
• Indirect, consequential, or business losses

Under no circumstances shall SinghXpress liability exceed the freight charges paid for the shipment.

10. Limitation of Liability – Domestic Shipments & Documents

Domestic Parcels: In case of loss or damage, the maximum liability for domestic non-insured parcels is strictly limited to ₹2,000 INR.

Insurance Coverage: Additional insurance coverage is available at an extra charge of 2% of the declared value for domestic shipments. Insurance must be opted and paid for at the time of booking. If no insurance is added at booking time, no claims exceeding ₹2,000 INR will be entertained under any circumstances.

Domestic Documents: There is ZERO CLAIM liability for any documents shipped domestically.

11. Mandatory Unboxing Video Policy & Claim Timeline

• It is strictly mandatory to record a clear video before and while opening the parcel.
• The video recording must begin before the parcel is opened.
• The video must be continuous with NO BREAKS and NO PAUSES.
• The shipping label and condition of the packaging must be clearly visible.
• Submit the unboxing video to support@singhxpress.com and via WhatsApp at +91 9646555322 within 24 hours of delivery.
• No video, no claim: Claims submitted without a valid, continuous unboxing video will be automatically rejected.

12. Address Accuracy & Immediate Verification

The sender must provide complete and accurate address details including apartment number, phone number, and postal code.

13. Inspection & Re-Inspection Rights

For security, safety, and regulatory compliance, shipments may be opened, inspected, and re-inspected at any time without prior notice by:

• SinghXpress staff at our hubs
• Third-party carrier partners (e.g., DHL, FedEx, UPS)
• Indian Customs, destination Customs, aviation security, or other government authorities

14. Force Majeure

SinghXpress shall not be liable for delays or service interruptions caused by natural disasters, strikes, pandemics, war, airline cancellation, or government restrictions.

15. Chargeback & Payment Disputes

Fraudulent chargebacks or payment disputes after service completion will be legally contested. Recovery and administrative costs may be charged to the customer.

16. Acceptance

Booking a shipment confirms full and unconditional acceptance of these Terms & Conditions.

17. Airline Delays & Flight Issues

International shipments are transported via third-party airlines and logistics networks. SinghXpress has no control over airline operations.

No delivery timeline guarantee, compensation, refund, or claim shall be applicable for delays caused due to airline or transit hub issues. Estimated delivery timelines provided at the time of booking shall be treated as indicative only.

18. Last-Mile Delivery, No Contact Policy & "Delivered" Status

Final delivery of shipments is handled by third-party courier partners (e.g., DHL, FedEx, UPS). Delivery procedures may vary depending on the destination country and courier policies.

In some cases, parcels may be received by neighbors, family members, or security personnel. Proof of delivery (POD) or the "Delivered" status updated on the official tracking portal (e.g., DHL) shall be considered final and binding.

SinghXpress shall not be responsible for:

• Non-contact delivery or unattended delivery.
• Parcels left outside or in a safe place.
• Parcels received by another person.
• Misplacement, theft, or loss after the courier partner marks it as delivered.

Tracking Disputes: If tracking shows "Delivered" but the customer claims non-receipt, the customer must report this within 24 hours. Complaints raised days later will not be entertained.

19. Special Terms for Medicine Shipments

Shipping medicines internationally carries strict customs regulations. By booking a medicine parcel, the sender explicitly agrees to the following:

• Indian Customs Clearance: SinghXpress takes responsibility only for clearing the medicine through Indian Customs.
• Destination Customs Clearance: Customs clearance in the destination country is solely the receiver's responsibility. The receiver must provide any required prescriptions, self-clearance documents, and pay any applicable duties/taxes. SinghXpress holds no responsibility for destination customs delays.
• Seizure, Discard, or Return (RTO): If the destination country's customs do not allow the medicine and subsequently discard, destroy, or Return to Origin (RTO) the parcel, no refunds will be issued. If an RTO occurs, the sender is strictly liable to pay all return shipping charges and penalties.
• Carrier Changes: If a medicine parcel is booked via a specific carrier (e.g., FedEx) but is rejected or faces operational issues at the hub, SinghXpress reserves the right to automatically transfer the shipment to an alternative carrier/network to ensure delivery, without prior confirmation from the sender.

20. Additional Surcharges & Fees

Depending on the shipment details and carrier policies, the following additional surcharges may apply. These charges, if incurred, are the strict responsibility of the sender:

• Address Correction Surcharge: If an incomplete or incorrect address requires modification by the courier partner (e.g., DHL, FedEx) for successful delivery, a mandatory address correction fee will be billed to the sender.
• Remote Area Surcharge (ODA): Deliveries to locations classified as remote or Out of Delivery Areas (ODA) by the carrier will incur additional remote area delivery charges.
• Oversize / Overweight Surcharge: Parcels exceeding standard dimensions (length, girth) or maximum weight limits set by the carrier network will be subject to oversize, non-stackable, or special handling surcharges.
• Repacking Charges: If a shipment arrives at our hub with inadequate packing or is damaged during initial transit and requires repacking to ensure safe forwarding or customs compliance, repacking material and labor fees will be charged to the sender.