Complete Working Days, Address Accuracy & Pickup Rules – Singh International Xpress (SinghXpress)

International courier delivery depends on airlines, customs authorities, global logistics networks, and last-mile delivery partners. Many customers misunderstand delivery timelines and assume fixed calendar dates.

This complete policy guide explains working days, estimated delivery time, delay reasons, address correction charges, pickup point rules, and customer responsibilities to ensure transparency before booking.

1️⃣ Understanding Working Days in International Shipping

International courier delivery is calculated in working days, not calendar days.

Working days do NOT include:

• Saturday

• Sunday

• National holidays

• International public holidays

• Customs department holidays

For example:

If your parcel is booked under 5–7 working days service and dispatched on Monday:

Monday – Day 1
Tuesday – Day 2
Wednesday – Day 3
Thursday – Day 4
Friday – Day 5

Saturday and Sunday are not counted.

This is one of the most common misunderstandings in international shipping.

2️⃣ Estimated Delivery Time – Not a Guaranteed Date

All international courier services operate on estimated delivery time only.

Estimated transit time is calculated based on:

• Normal airline schedules

• Average customs clearance

• Standard destination network operations

Delivery dates shown in tracking are approximate and may change depending on real-time logistics conditions.

Service-Wise Estimated Delivery Timeline

Delivery may occur earlier or later than estimated.

3️⃣ Reasons for International Shipping Delays

International parcel delivery can be affected by multiple external factors, including:

• National or international public holidays

• Customs inspection delays

• Snowfall or severe weather

• Storms and floods

• Airline congestion

• Airport technical issues

• Airspace restrictions

• War-like geopolitical situations

• Government regulations

Such conditions are beyond the control of courier companies and are considered force majeure events.

4️⃣ Airspace Restrictions & Global Disruptions

If airspace is restricted or flights are rerouted due to global conflict or operational disruptions:

• Cargo aircraft may be delayed

• Transit hubs may become congested

• Delivery timelines may extend

International courier services rely heavily on airline connectivity, and any disruption may impact estimated delivery time.

5️⃣ Address Accuracy & Correction Charges

Providing complete and accurate address details is extremely important.

Incorrect information such as:

• Wrong house number

• Missing apartment or unit number

• Incorrect postcode

• Wrong phone number

• Name spelling mismatch

May result in:

• Address correction charges

• Re-routing fees

• Storage charges

• Delivery delay

These charges are imposed directly by the international courier network and must be paid by the sender or receiver.

Always double-check receiver details before dispatch.

6️⃣ Name Change After Dispatch

After shipment dispatch:

• Minor spelling correction may be possible

• Major name changes may not be allowed

• Carrier approval may be required

Name mismatch with ID at time of delivery can cause:

• Delivery hold

• Pickup point transfer

• Additional verification

Provide receiver name exactly as per official ID.

7️⃣ No Response & Delivery Attempt Policy

Tracking status may sometimes show:

• Customer Not Available

• No Response

• Door Closed

• Incorrect Address

• Refused by Customer

This can happen if:

• Receiver does not answer calls

• Phone number is inactive

• Receiver is unavailable at delivery address

In such cases:

• Courier may reattempt delivery

• Parcel may be moved to pickup center

• Uncollected parcel may return to sender

Company is not responsible if delivery fails due to receiver unavailability.

8️⃣ Pickup Point & Last-Mile Travel Policy

In certain situations, parcels may be transferred to:

• Courier service center

• Access point

• Pickup hub

• Local post office

Reasons may include:

• Remote delivery area

• Gated community restrictions

• Security limitations

• No response from receiver

Important Notice:

Company does NOT cover 5 KM or 10 KM travel under any condition.

Receiver must collect parcel personally if moved to pickup point.

Travel cost, fuel expenses, and transportation charges are not reimbursed.

This policy follows international courier carrier regulations.

9️⃣ Remote Area Delivery Conditions

Remote destinations may require additional transit time due to:

• Limited airline connectivity

• Restricted delivery routes

• Extended last-mile coverage

Remote area shipments fall under extended estimated timeline (12–16 working days).

🔟 Final Customer Responsibility Guidelines

Before booking international courier service, please understand:

• Delivery time is estimated, not guaranteed

• Working days exclude weekends and holidays

• Address must be complete and accurate

• Phone number must be active

• Pickup travel expenses are customer responsibility

• Delays due to weather, holidays, customs, or global conditions are beyond control

• Remote areas require extended delivery time

Clear expectations ensure smooth and transparent international shipping.

Why Choose Singh International Xpress (SinghXpress)?

• Professional export packing standards

• Door pickup facility

• International tracking support

• Multiple global courier network partnerships

• Transparent delivery policies

• Clear communication and customer guidance

We believe in honesty, compliance, and professional global courier services.